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It is assumed that you have read the Help File carefully and have also
checked the FAQ, Features
of certain modems and Troubleshooting
pages. If you still have questions about how the program works with
your modem, please e-mail us at support@ventafax.com. But prior to doing that, please do the following: In the Multi-Line version of the program a separate modem log file is created for each telephone line (LOG_01.TXT for the first line, LOG_02.TXT for the second, etc). In addition, the common modem log file (LOG_C.TXT) is created.
By doing this, you will start documenting the interactions between the program and the modem. If logging has already been enabled, delete the old modem log before starting a new one. 2) Click on the Detect button under the Modem - Properties tab and wait until the end of detection. 3) If you are using a command set other than the one determined, verify that the incorrect command set had indeed been selected, and try another one. 4) Perform the operations that have caused you to contact us. 5) Disable Log modem activity to <log file name>. Now the interaction between the program and the modem will stop being logged - otherwise the modem log file will expand indefinitely. Actually, you can always delete this without harming program performance. 6) Describe your actions and state your questions in the message. For each question, provide the following information:
Make sure to attach the modem log file (PROTCOMX.TXT) to your message. The file is located in the VentaFax installation folder. If you do not know where this file is located, simply click on the Send by E-mail button. The new message creation window of your default mail program will open with the modem log file already attached. Also indicate the name of your modem, the type and speed of your system processor and your Windows version. Modem auto-detection record When all of the above-described actions have been performed, the record compiled will already include a modem auto-detection record. If we ask you to send only the auto-detection record, performing steps 1, 2, 5 and 6 will be sufficient. The auto-detection record itself is compiled in step 2. If you have multiple problems If you have encountered more than one problem, please make several
records, one for each problem. It is also advisable to send us each
problem in a separate e-mail message. Often solving one problem also
solves the other ones, for example those concerned with an incorrect
setting of the voice command set.
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button). Enable the Log modem activity to PROTCOMX.TXT setting
under the Modem - Interacting with Modem - Modem Activity Logging
tab. 'X' is substituted with 0, if TAPI is selected for interaction
with the modem (Modem - Interaction with Modem tab). Otherwise,
'X' is substituted for the port number.
