This page describes errors that can occur during program operation.

Unable to open fax message file (Er 1)

The program is unable to open a facsimile message file assigned for transmission. This can happen in scheduled delivery when the file has been deleted or the device where it is located is inaccessible at the time of transmission (e.g., if the file is on a floppy disk and the disk is not in the floppy drive).

Error reading fax message file (Er 2)

A file exists but cannot be read. Most likely something is wrong with the drive.

Unable to create fax message file (Er 3)

This can happen during reception if the program is unable to create a received message file in the specified Inbox folder.

Error writing fax message file (Er 4)

This normally indicates the existence of problems with the drive where the Inbox folder is located.

Voice or fax command set specified incorrectly (Er 6)

The incorrect fax command set (Connection - Modem - Fax tab) or voice command set (Connection - Modem - Voice tab) is selected. If you do not know which command set to select, click on the Detect button under the Connection - Modem tab. If for some reason you need to change the voice command set, perform auto-detection first. Changes take effect after clicking OK or Apply.

Selected voice command set is not supported by modem (Er 7)

Make sure the voice command set is set correctly (see the Connection - Modem tab). If this error appears only when the program performs phone number dialing operations, you probably have the Dial a number in data mode before entering voice mode setting enabled (under the Transmission - Dialing - Advanced tab) and this is not supported by your modem. Disable the setting.

Terminated by user (Er 8)

Process was terminated by user (user clicked on the Stop button).

No answer from recipient (Er 15)

If the Recognize telephone line state - for outgoing calls settings (Voice - Signal Recognition tab) are enabled, most likely the handset on the other end was not picked up. If these settings are disabled and the program cannot recognize the telephone line state, this error will also occur when the number dialed is busy and when voice answer has been detected upon fax transmission.

Line is busy (Er 16)

The modem has detected or the program has recognized busy signals (short tones).

Connection error (Er 18)

The modem detected the recipient's fax answer but was unable to establish a connection during the time period specified by the Wait for connect no more than, s setting under the Fax - General tab.

Disconnection error (Er 20)

For reception, this means the program received the last-transmitted page of a facsimile message, but not confirmation that it was the last page. For transmitting, this means the program has sent out the page, but did not receive confirmation.

Unforeseen error while sending data to modem (Er 22)

This error suggests that the program was unable to determine the cause of an error. Most likely the modem could not execute a command sent by the program. Usually this is related to incorrect voice command set selection under the Connection - Modem - Voice tab.

Command is not recognized by modem (Er 23)

The modem returned an Error message for a command that was sent. Most likely, an incorrect voice command set is selected under the Modem - Properties - Voice tab.
For some modems, answering on the first ring is not recommended because the modem may not respond to commands during the process of phone number identification, which is transmitted as Caller ID after the first ring. Thus, an Er 23 error message is displayed. If it is absolutely necessary to force the modem to answer on the first ring, make sure this works with your modem, since the program cannot disable the Caller ID feature when interacting with the modem via TAPI.

Modem did not detect dial tone (Er 25)

See Disconnection with message "Modem did not detect dial tone" in the Troubleshooting section.

Unforeseen error while receiving data from modem (Er 26)

See Connection is terminated with message "Unforeseen error while receiving data from modem" in the Troubleshooting section.

Too many errors with reception (Er 27)

This error usually occurs during reception if communication with the transmitting fax has been terminated, but the receiving modem has not detected it and mistakes telephone line noise for a valid data signal.

Number of ECM repets is exceeded (Er 28)

A rare error occurring on very poor lines. To transmit a fax on such a line in error correction mode, you need to increase the Send each frame no more than, x times setting value under the Fax - Error Correction (ECM) tab, or lower the connection rate under the Fax - Rate Limits tab.

No response from fax (Er 29)

The modem has not detected any response signals from the remote fax, so it could not begin the connection establishment procedure. Never pick up a telephone extension during facsimile exchange. In a manually established connection, follow the procedure prescribed in the Manual transmission features section.
This error can also arise during voice message recording because of an incorrect silence level setting (set by the Treat max. signal volume as silence at ... rel. units setting under the Voice - Signal Recognition tab). The program has detected silence on the telephone line after the answering machine has responded and so has tried to receive a fax. You can find the solution for this problem in the section Answering machine records partial messages or does not record messages at all.

Modem port is occupied by another application (Er 30)

No modem port (Er 31)

Modem port is occupied by another application or does not exist (Er 32)

Invalid value for the Command for starting fax transmission with established connectionsetting (Er 34)

Check this setting value under the Connection - Modem - Fax tab.

Error in additional init string (Er 35)

The Additional initialization string setting under the Connection - Modem - Advanced tab contains invalid commands.

Dialing is locked by modem in accordance with regional regulations (country code) (Er 36)

The phone number being dialed is on the modem Black List. A number of countries (for example, Germany) limit the frequency of phone number redialing. Dialing the same number too often is not allowed. Modems sold in such countries have special blocking which prevents you from redialing a number immediately.
If the error arises during scheduled delivery, increase the Minimum interval between redial attempts, s under the Scheduled Delivery - For tasks by default tab, say, to 120 seconds. Please note that the new setting will affect new scheduled tasks only.
Some modems have a country code setting. This setting can be adjusted by a special command or by modem driver settings (for winmodems or softmodems). For additional information, refer to your modem manual.

Redialing is temporarily locked in accordance with regional regulations (country code) (Er 37)

The phone number being dialed is on the modem Delayed List. Causes and actions are similar to those for Er 36.

Unanswered incoming call (Er 38)

This completion code means the program detected incoming rings but for some reason did not answer. This can happen if the number of incoming rings was lower than the one specified by the Answer on, ring setting under the Reception - Automatic tab. This situation can also arise if none of the auto-answer modes (Announcement, Fax, Record or Caller ID) are enabled. The same completion code results when distinctive ring services mode is enabled and the type of call is not one that VentaFax has been instructed to answer.

Error reading time mask file (Er 51)

For some reason delivery time masks are absent. To perform scheduled delivery, you need to create them again (for example, by starting the Scheduler application).

Unable to open voice message file (Er 61)

This can happen in scheduled delivery when the file has been deleted or the device where it is located is inaccessible at the time of transmission.

Invalid format of voice message file (Er 62)

Although a WAV file, the voice message file is not a sound file or is damaged.

This voice message file format is not supported (Er 63)

A WAV file of this sort cannot be used with VentaFax.

Fax response detected when trying to send voice message (Er 64)

This error can occur when sending out voice messages.

Modem detected BUSY signals while playing sound (Er 66)

The connection was terminated before the telephone message was completely sent. Or, during fax transmission with program recognition enabled, a fax connection was not established after voice answer. Most likely, the recipient hung up without listening.

Disconnected or too short a message recorded (Er 67)

This error could occur due to the detection of busy signals during answering machine announcement playback. It could also occur due to the detection of busy signals during answer recording, if the recorded reply is shorter than specified by the Record voice message for at least, s setting under the Reception - Automatic tab.

Incoming fax signal detected when fax reception is not allowed (Er 68)

An attempt was made to send you a fax, but fax reception mode was disabled.

Handset lift detected on telephone connected to modem or telephone extension (Er 69)

The modem detected that the handset of the local telephone connected to it was picked up. This can happen in the event of an incoming call shortly after the modem answer and in the event of an outgoing call shortly after dialing the phone number.
If the handset was not actually picked up, this suggests modem misconnection. Make sure that the cable from the phone jack is connected to the modem line (Telco) socket and not to the phone socket. If the modem is properly connected, but the problem persists, you probably have one of those modems that incorrectly recognize local telephone handset pick-up after switching to voice mode. You need to select the with a delay or even the off option for the Use modem recognition of local telephone handset pick-up setting under the Voice - Signal Recognition tab.

Modem is not voice capable (Er 71)

Modem installed does not support voice functions or is unknown to VentaFax.

Modem does not support speakerphone mode (Er 72)

Modem installed does not support speakerphone mode or this mode is applied in a manner unknown to VentaFax.

Unable to open answering machine remote control script file (Er 75)

The file specified in the Folders and Files - Service Files tab is not present.

Recipient answered but did not start fax reception (Er 76)

The program has recognized that the recipient being called picked up the handset, but did not attempt to receive the fax. If you are sure that the remote fax answered, then a feature of your modem may be the reason for the error. See the Help File section Fax cannot be transmitted in automatic mode or Fax cannot be transmitted in manual mode.

Call rejected. Number is on Black List (Er 77)

The identified phone number is listed on the Black List and Black List call filtering is enabled under the Caller ID - Calls Filtering tab.

Call rejected. Number is not on White List (Er 78)

The identified phone number is not listed on the White List and White List call filtering is enabled under the Caller ID - Calls Filtering tab.

Voice data format is not supported by the modem (Er 80)

The Modem voice data format setting is incorrectly set under the Voice - General tab or in the Recording and playing voice messages window.

Invalid value of record or play volume (Er 81)

The Record or Play volume is incorrectly set under the Voice - General tab or in the Recording and playing voice messages window.

Inadmissible recording or playing device selected (Er 82)

An invalid device is selected under the Voice - Devices tab.

One of remote control script limits has been exceeded (Er 83)

See Limitations in the section The answering machine Remote Control Script Editor.

Maximum total duration of registered conversations for this version is exceeded (Er 86)

See VentaFax versions review, Restrictions in Home and unregistered versions.

Unable to initialize TAPI (Er 100)

Apparently, some of the programs that use TAPI have crashed. You need to restart Windows.

Selected modem not found (possibly deleted in Windows Control Panel) (Er 101)

Select the appropriate modem under the Connection - General tab. The external modem may have been turned off at Windows startup.

Modem occupied by another application (Er 102)

The modem could be in use by a program that interacts with it not via TAPI, but directly via the COM port.

Unable to communicate with modem (Er 103)

Select the required modem under the Connection - General tab.

Invalid telephone number format (Er 110)

TAPI cannot interpret the phone number entered.

Invalid country code (Er 111)

TAPI does not recognize the country code specified.

TAPI addressing error (Er 113)

It may be that "My location" is not specified or that no modem has been set-up in the Windows control panel. You may need to reboot your computer due to a fault in the operating system.

No target for data call handoff (Er 114)

The Transfer data calls to awaiting programs setting under the Reception - Automatic - Call Discrimination (Adaptive Answer) tab is enabled but there are no programs waiting for such a transfer.

Data mode connection failed (Er 116)

The Transfer data calls to awaiting programs setting under the Reception - Automatic - Call Discrimination (Adaptive Answer) tab is enabled. An incoming data call was detected according to the criteria specified, but the attempt to establish a connection in data mode failed.

Invalid adaptive answer command (Er 117)

The Transfer data calls to awaiting programs setting under the Reception - Automatic - Call Discrimination (Adaptive Answer) tab is enabled. An attempt to establish a connection by means of the adaptive answer (fax/data) command was made at the incoming call according to the criteria specified, but the modem does not support this command. Try another adaptive answer mode. The modem may not support adaptive answer commands.

Data call handoff request satisfied (Er 119)

Subsequent modem operations in data mode are defined by the program to which the request was transferred.

Modem is unable to operate in Self-mode (Er 170)

Error transferring data from modem memory (Er 171)

This error can occur with USR/3COM modems.

| FAQ | Features of certain modems | Troubleshooting | If you have questions |